TicketScan support
TicketScan Help Centre
Find answers, manage your tickets, and get help with your TicketScan account.
Contact TicketScan Support
We are here to help.
Send your event name, order reference or ticket number when available so support can locate the right record quickly.
Email delivery notice
TicketScan email delivery is temporarily unavailable. Organizers can continue managing events, and ticket buyers can download tickets directly after registration or payment.
For event organizers
Creating an account
Create your TicketScan account and continue to organization setup. If email delivery is temporarily unavailable, you can still manage your organizer workspace.
Setting up an organization
Add your organization details, contact information and team settings from the organizer dashboard.
Creating an event
Create your event, add the date and location, configure ticket types and save your draft.
Publishing an event
Preview your event and publish it when the required details are complete.
Managing attendees
Search registrations, download attendee reports and access ticket links for support.
Checking in guests
Use the TicketScan scanner to validate QR tickets, manage gates and review check-in history.
Offline scanning
Offline scanning helps check-in teams continue validating prepared attendee lists when the venue connection is unstable, then sync results when service returns.
Recovering account access
Contact TicketScan Support if email-based password reset is temporarily unavailable.
For ticket buyers
Finding an event
Browse events, filter by category, location, date or price, and open the event page for details.
Registering or buying tickets
Choose an available ticket type, enter attendee details and complete registration or payment.
Downloading tickets
Download tickets immediately from the confirmation page after registration or payment confirmation.
Retrieving tickets
Use Retrieve Tickets with your order reference, contact detail and attendee surname.
Payment status
Online-payment availability depends on the event and payment configuration. Pending paid orders stay reserved until the payment deadline shown on the order page.
Ticket QR codes
Keep your QR code private and present it at the venue for check-in.
Contacting support
Contact the event organizer for event-specific questions or TicketScan Support for account, order and ticket access help.